Wheel Alignment Technicians

Wheel Alignment (WA) Technicians contribute to customer service in performing wheel alignments and adjustments on vehicles. A Wheel Alignment Technician promotes budgeted wheel alignment sales within the store providing technical service and advice on vehicle stability and tyre recommendations.

A Wheel Alignment Technician will also support the technicians to provide a high quality tyre fitments and repairs for customers as and when required.

Experience

· Good level of personal fitness required.

· An interest in mechanical work and customer service work.

· Experience working with motor vehicles and good mechanical skills.

· Interest in practical or manual work with an aptitude for technical specifications.

· Effective teamwork and cooperation skills, with good communication skills.

· Ability to complete Company Wheel Alignment Technician modules as part of the Bridgestone Customer Satisfaction Diploma requirements.

Accountabilities and responsibilities

Workshop

· Perform wheel alignments on vehicles utilizing the wheel alignment computer for accurate assessment and adjustment to correct vehicle road handling performance.

· Check, adjust, balance and align steering and suspension on passenger vehicles for optimum road handling.

· Advanced technicians may be required to perform underbody corrective work (only MITO certified technicians may carry out underbody work).

· Drive passenger vehicle onto hoists or jacks in preparation for removing wheels from vehicles for fitting new tyre to wheel.

· Advise customers on different types of products and tyres, recommending suitable vehicle tyres and advising on tyre costs and technical aspects of tyre performance.

· Remove customer passenger vehicle tyres, changing tyres or repairing tyre punctures and tubes using rattle gun and/or die grinder as required.

· Test-drive customer vehicles to diagnose problems and ensure servicing provided has corrected the problem.

· Check and shelve all incoming new and retread tyres into store ensuring stock is safely shelved and stacked into tyre racks, and stock supplies recorded.

· Perform any general maintenance of machinery in the workshop such as the calibrating wheel alignment machine and balance machine, and fixing minor faults in balancer or repairing threaded wheel nuts.

· Assist with the ongoing store/workshop improvement plan.

Customer Service & Administration

· Attend to any customer and telephone enquiries providing any tyre advice and technical information to enhance product performance and customer service.

· Promote sales of Bridgestone New Zealand Ltd products and services to all customers and contribute to building good customer relationships.

· Ensure job cards are completed accurately and fully with all relevant customer work and/or any sales servicing provided.

· Assist in the completion of all paperwork and computerised invoicing in a timely and accurate fashion.

· Ensure personal presentation and grooming are maintained to a standard in accordance with the Bridgestone New Zealand Ltd Retail Standards Manual.

· Other relevant duties as directed by the store manager.

Health & Safety

· Participate in regular Health & Safety meeting within store.

· Lead hazard Identification teams as required by manager.

· Ensure the workshop and all working, service bay areas and vehicles are kept clean, clutter free and tidy at all times.

· Use protective safety equipment provided when operating machinery and manual working tools (e.g. hoist, grinder, floor jacks, impact gun, compressor and work tools) ensuring safe working practices for yourself and your workmates.

· Understand and familiarise yourself with company Occupational Health & Safety Manuals in order to recognize what hazards are applicable to your role and working area.

· Inform immediate manager of any workplace potential hazards and any machinery or tools requiring servicing or repair.

· Exercise continuous workplace safety awareness and your obligations to work in a safe manner by learning to identify, isolate and minimize potential workplace hazards that may cause injury either to yourself, your workmates or to any customers.