Tyre Technicians

Tyre Technicians provide point of sale contact with customers and clients. They specialize in product knowledge, fitment and repair of tyres. A tyre technician is expected to develop a comprehensive understanding of vehicle performance and under-body diagnosis. This will lend to the development skills and knowledge of steering, suspension and alignment ready for the move to Wheel Alignment Technician.

Tyre Technicians provide customer service in performing tyre fitment and repairs, diagnosing tyre wear on vehicles. A tyre technician also provides high quality technical service such as product, features and benefits advice on vehicle stability and tyre recommendations.

A tyre technician contributes to the safe practices used in the workplace and will spend a considerable amount of time maintaining, cleaning and improving the presentation of the workshop.

Experience

· Good level of personal fitness required

· An interest in mechanical work and customer service work

· Interest in practical or manual work with an aptitude for technical specifications.

· Effective teamwork and cooperation skills, with good communication skills

· Ability to complete Company Tyre Technician modules as part of the Bridgestone Customer Satisfaction Diploma requirements.

· Experience working with motor vehicles and good mechanical skills is desirable but not essential.

Accountabilites/Responsibilities

Workshop

· Drive passenger vehicles onto hoists or jacks in preparation for removing wheels and repairing.

· Advise customers on types of tyres, recommending suitable alternatives to provide safety and handling in various conditions of road surfaces.

· Advise on purchasing costs and technical aspects of each tyre to customers.

· Remove customer passenger vehicle tyres, changing tyres or repairing tyre punctures and tubes using rattle gun and/or die grinder as required.

· Check and adjust the wheel balance on passenger vehicles using a wheel- balancing machine.

· Test-drive serviced vehicles to diagnose problems and ensure servicing provided has corrected the problem.

· Check and shelve all incoming new and retread tyres into store ensuring stock is safely shelved and stacked into tyre racks, and stock supplies recorded.

· Maintain a high level of housekeeping within the workshops by cleaning equipment and machinery, maintaining a safe working environment and assist with improving overall presentation of workshop.

· Assist with under-body fault diagnosis.

Customer Service & Administration

· Attend to any customer and telephone enquiries providing any advice and technical information to enhance product performance and customer service.

· Promote sales of Bridgestone New Zealand Ltd products and services to all customers and building professional relationships.

· Ensure job cards are completed accurately and fully with all relevant customer work and any sales servicing provided.

· Assist in the completion of all paperwork and computerised invoicing in a timely and accurate fashion.

· Ensure personal presentation and grooming are maintained to a standard in accordance with the Bridgestone New Zealand Ltd Retail Standards Manual.

· Other relevant duties as prescribed by the store manager.

Health & Safety

· Ensure the workshop and all working, service bay areas and vehicles are kept clean, clutter free and tidy at all times.

· Use personal protective safety equipment provided when operating machinery and manual working tools (e.g. hoist, grinder, floor jacks, impact gun, compressor and work tools) ensuring safe working practices for yourself and your workmates.

· Understand and familiarize yourself with company Occupational Health & Safety Manuals in order to recognize what hazards are applicable to your role and working area.

· Inform immediate manager of any workplace potential hazards and any machinery or tools requiring servicing or repair.

· Exercise continuous workplace safety awareness and your obligations to work in a safe manner by learning to identify, isolate and minimize potential workplace hazards that may cause injury either to yourself, your workmates or to any customers.

· Participate in regular monthly Health and Safety meetings. Help identify hazards and develop ways to control them.